Help Desk & FAQ
Answers for booking, meeting your driver, and arriving at Moroccan airports with Navetto.
Frequently Asked Questions.
General information about our services, booking process, and company policies.
We accept bookings online that are at least 4 hours in advance (Monday to Sunday). Need a transfer within 3 hours? Call +212 636 857 340 to check availability.
Your chauffeur waits in the arrivals hall with a name sign — not at the kerb taxi rank. After immigration and luggage, look for your name or company board. Driver details are sent after you confirm. If you cannot locate your driver, call the number in your booking confirmation immediately. Medina-edge hotels in Marrakech or Fez may use the nearest point a car can legally stop.
Cancellations made more than 24 hours before the scheduled pickup time are generally free of charge. For specific details, please refer to our full terms and conditions.
You can pay by credit or debit card online at booking, or pay onboard (cash or card) when that option is offered at checkout. Card payments may include a processing fee shown before you confirm.
For airport pickups we include <strong_p>45 minutes</strong_p> of waiting time after landing so you can clear immigration and collect bags. Extra waiting can be added at booking.
VIP pickup is a Premium or Business Sedan with meet-and-greet in the arrivals hall and luggage assistance. Choose the vehicle category that matches how you want to arrive — seats and bags still have to fit.
Please specify the correct number of passengers and large suitcases during booking so we assign a sedan, van, V-Class or minibus that actually fits. Economy and Business sedans are typically three passengers and two large bags.
No. Rank taxis at Agadir Al Massira, Marrakech Menara, Mohammed V and other Moroccan airports are independent. They are not Navetto unless the ride was booked on navetto.ma.
No. Navetto is only responsible for rides officially booked and confirmed through our website. We are not responsible for local airport taxis or rides booked at the terminal.
Handling Booking Complications.
Solutions and guidance for common issues encountered during or after the booking process.
If you could not find the driver and the journey did not take place, submit a refund request here.
If you cannot reach the driver, please contact our 24/7 support line immediately. We will help coordinate with the chauffeur or arrange an alternative.
Check your confirmation email for the arrivals meeting instructions. If you still cannot locate the chauffeur, call the number provided in the confirmation.
By Booking.
How to manage, view, or cancel your existing bookings through our platform.
Please login with your customer ID and password which is already sent to your email. If you have any questions contact us directly quoting your booking ID and we will be delighted to assist you further.
You can modify your booking details by logging into your account or by reaching out to our customer service team.
Access all your booking details, including driver info and status, by logging into your customer portal.
Travel & Arrival Issues.
Information regarding flight delays, lost items, and arrival procedures.
Add your flight number at booking so we can monitor the landing time. If the delay is long, call the driver or our support line. Waiting starts after landing; 45 minutes are included.
Please contact us immediately with your booking ID. We will coordinate with the driver to help you retrieve your lost items as soon as possible.
If you anticipate being late, notify your driver or our support team immediately. Waiting fees may apply after the complimentary 45-minute airport wait.